Despite ScionHealth's strong commitment to safety, traditional training approaches were delivering diminishing returns. Although staff received comprehensive training, the "forgetting curve" meant that up to 80% of new information was lost within weeks without active recall reinforcement. Furthermore, quality scores were lagging indicators; staff struggled to connect daily actions to broader quality outcomes.
A national leader managing medically complex patients across specialty and community settings.
Care IQ was implemented as a high-frequency reinforcement layer designed to protect the hospital’s most critical evidence-based protocols. Clinical guidelines were translated into quick "Brain Bursts" to keep vital, high-stakes protocols top of mind during active patient care.
Care IQ was accessible via mobile devices and workstations, which allowed staff to participate without disrupting patient care. This on-demand access is a critical lifeline for night and weekend staff.
By introducing a reward-based structure, the Care IQ game achieved a 25% engagement rate in its first month. The "Brain Burst" format effectively cut through digital fatigue, leading 991 employees to participate and 41% of those to earn their proficiency badge.
Within the first month, 25% of eligible employees engaged with the Care IQ game, and 41% (411 employees) completed the full series to earn their badge.
Feedback from staff highlighted the games effectiveness. Staff shifted from theoretical knowledge to rapid-fire recognition, with 85% of respondents agreeing that the game improved their ability to recognize best practices during their shift.
Surveyed staff reported a high confidence level of 4.77/5 regarding protocol knowledge, and 94.2% believed the care tips delivered in the game directly impacted the quality of patient care at their facility.
Bite-sized, accessible clinical education successfully counters the "forgetting curve" that undermines traditional training. By empowering frontline staff with rapid-fire recognition and high confidence, ScionHealth transformed a longstanding "blind spot" into a measurable pillar of patient safety. Ultimately, this "bottom-up" engagement model offers a scalable blueprint for healthcare organizations seeking to connect individual daily actions to broader institutional goals.